Get in Touch, We're Here to Help
Your questions and feedback are important to us. Whether you need technical support, have a health-related question, or just want to share your thoughts, our team is ready to listen and assist.
Our Contact Channels
Email Support
For detailed inquiries, account issues, or feedback. We aim to respond within 24 hours.
support@dating.herpes.app
Live Chat
For urgent technical issues or quick questions. Available during business hours for instant help.
Click the Chat Icon
Phone Support
For sensitive matters or if you prefer to speak with a person directly. Your privacy is assured.
+1 (800) 555-0199
Send Us a Message
Frequently Asked Questions
How do you protect my privacy?
We take your privacy extremely seriously. All personal data is encrypted, and we have strict policies against sharing your information. You can control what information is visible on your profile. For more details, please review our Privacy Policy.
What is the response time for support tickets?
Our goal is to respond to all email inquiries within 24 business hours. Live chat provides instant support during our operating hours (9 AM - 5 PM, EST). Phone support is available for urgent and sensitive cases.
Can I get health advice from your team?
Our support team can guide you to resources and features on our platform, but we cannot provide medical advice. We strongly encourage you to consult with a qualified healthcare professional for any health-related questions. We provide links to trusted health organizations in our resources section.
How do I report a concern about another member?
If you have a concern about another member's behavior, you can use the "Report" feature on their profile. Our moderation team will investigate promptly and take appropriate action to maintain a safe community for everyone.
Community and Emergency Resources
Community & Peer Support
Connect with others who understand. Our community is here for you.
Crisis & Health Resources
If you need immediate help, please reach out to these professional services.